Privacy Policy

1. Who we are

Happy Day Toronto (“Happy Day Toronto,” “we,” “us,” or “our”) provides custom balloon decoration, event decor, rentals, related products, delivery, installation, and event-planning support in Toronto and the Greater Toronto Area. This Privacy Policy applies to https://happydaytoronto.com (the “Website”), our quote and contact forms, customer accounts, online orders, and communications with our team.

For privacy questions, Happy Day Toronto is the organization responsible for the personal information under its control. Our contact details are provided at the end of this policy.

2. Information we collect

We collect only information that is reasonably needed to respond to you, provide our services, operate the Website, process transactions, and meet legal obligations.

Information you provide

• Contact details: name, email address, phone number, billing or delivery address, and preferred method of contact.
• Event details: event date, location, venue access information, event type, theme, colour palette, guest-related requirements, inspiration images, and setup instructions.
• Order and account information: products or services selected, order history, account credentials, billing status, and customer-service correspondence.
• Payment information: payment status, transaction identifiers, and limited billing details. Full payment-card numbers are generally collected and processed by the payment provider selected at checkout, not stored by us.
• Content you submit: messages, reviews, photographs, reference images, or other materials you voluntarily send to us.

Information collected automatically

When you use the Website, our server and website tools may collect IP address, browser and device information, referring pages, pages viewed, dates and times of access, cart or session information, and diagnostic or security logs. We may also receive limited information from payment providers, delivery partners, social platforms, or other services you choose to use with the Website.

3. How we use information

We may use personal information to:

• respond to inquiries and prepare quotes, concepts, invoices, and booking information;
• confirm availability and plan, deliver, install, maintain, or remove event decor;
• process orders, payments, refunds, deliveries, and customer-account requests;
• communicate about an event, order, venue requirement, schedule change, or support issue;
• operate, troubleshoot, secure, and improve the Website and our services;
• prevent fraud, misuse, payment disputes, or other unauthorized activity;
• maintain business, tax, accounting, insurance, and transaction records;
• comply with legal obligations and respond to lawful requests; and
• send promotional messages where we have the consent or other permission required by law.

We do not sell personal information.

4. Consent and your choices

We seek meaningful consent where required and collect, use, or disclose information only for purposes that a reasonable person would consider appropriate in the circumstances. Consent may be express or implied depending on the sensitivity of the information and the context. For example, when you request a quote, you consent to our using the supplied details to respond and plan the requested service.

You may withdraw consent for optional uses at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal does not affect processing already lawfully completed and may prevent us from providing a service that requires the information.

Marketing communications

Commercial electronic messages are sent in accordance with Canada’s Anti-Spam Legislation where it applies. You may unsubscribe using the link in a marketing message or by contacting us. We may still send non-promotional messages needed to administer an inquiry, booking, transaction, or account.

5. When we share information

We may provide only the information reasonably necessary to trusted service providers that assist with Website hosting, ecommerce, payment processing, email, accounting, delivery, installation, fraud prevention, analytics, technical support, or similar business functions. These providers may use information only for the services they perform for us or as permitted by law.

We may also disclose information:

• to a venue, delivery or installation partner when needed to complete your booking;
• with your direction or consent;
• to professional advisers, insurers, payment networks, or authorities when reasonably necessary;
• to comply with law, court orders, or lawful government requests;
• to investigate fraud, security threats, legal claims, or violations of our terms; or
• as part of a proposed or completed business transaction, subject to appropriate safeguards.

Some providers may process information outside Ontario or Canada. When this occurs, information may be subject to the laws and lawful access rules of the jurisdiction where it is processed. We select providers with appropriate safeguards and remain responsible for information under our control as required by applicable law.

6. Retention and security

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including completing services, managing warranties or disputes, maintaining tax and transaction records, and satisfying legal, accounting, or insurance requirements. When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information. These may include access restrictions, secure account credentials, reputable payment services, software updates, backups, and secure transmission where supported. No internet transmission or storage method can be guaranteed to be completely secure, so we cannot promise absolute security.

7. Cookies and website tools

The Website may use cookies and similar technologies needed for functions such as account login, security, shopping-cart contents, checkout, language or display preferences, and remembering a session. We may also use measurement or embedded third-party tools to understand Website performance or display content such as reviews and social links.

You can usually control cookies through your browser. Blocking essential cookies may prevent the cart, checkout, account, or other Website features from working correctly. Details about a third party’s handling of information are governed by that party’s privacy policy.

8. Your privacy rights

Subject to applicable law and limited exceptions, you may ask to:

• learn whether we hold personal information about you and how it has been used or disclosed;
• access personal information under our control;
• correct inaccurate or incomplete information;
• withdraw consent for optional uses;
• unsubscribe from promotional communications; or
• raise a concern about our privacy practices.

We may need to verify your identity before completing a request. We will respond within the time required by applicable law and explain any lawful reason why access cannot be provided. If a concern is not resolved, you may contact the Office of the Privacy Commissioner of Canada or another privacy regulator with jurisdiction.

Children’s privacy

Our services may be used for children’s celebrations, but the Website and online purchasing features are intended for adults. We do not knowingly request personal information directly from children without appropriate parent or guardian involvement.

Third-party websites

The Website may link to payment providers, social networks, maps, review services, or other websites that we do not control. Their privacy practices are governed by their own notices, and we encourage you to review them.

9. Contact us about privacy

Questions, access or correction requests, consent withdrawals, and privacy concerns can be directed to:

We may update this policy when our practices, services, providers, or legal obligations change. The “Last updated” date identifies the current version. Material changes will be highlighted on the Website or communicated when required.