Terms & Conditions

1. Acceptance of these terms

These Terms & Conditions (“Terms”) govern your use of https://happydaytoronto.com (the “Website”) and purchases or bookings made with Happy Day Toronto (“Happy Day Toronto,” “we,” “us,” or “our”). By using the Website, submitting an order, accepting a quote, paying an invoice or deposit, or asking us to begin work, you agree to these Terms and any service-specific terms shown in the applicable quote, invoice, product page, or written agreement.

You must have the legal capacity to enter into an agreement. If you arrange services for another person, business, or venue, you confirm that you have authority to provide instructions and accept these Terms on their behalf.

Nothing in these Terms limits a consumer right or remedy that cannot legally be excluded under applicable law.

2. Quotes, concepts, and bookings

Website descriptions, examples, and initial discussions are general information and do not reserve a date or create a booking. A booking is confirmed only when we issue or approve the required written quote or invoice, receive any required deposit or payment, and confirm acceptance in writing.

• Quotes are based on the event details available when prepared and remain valid only for the period stated in the quote.
• Availability, inventory, labour, venue access, delivery distance, parking, setup time, taxes, and requested changes may affect the final price.
• A deposit or retainer is applied as described in the quote or invoice. Any amount identified as non-refundable will be clearly stated before payment.
• Design concepts, mockups, and sourcing work may not begin until the required payment and event information are received.
• If a quote or invoice conflicts with these general Terms on a booking-specific issue, the written quote or invoice controls for that issue.

Changes requested after approval may require a revised quote, additional payment, substitute materials, or additional setup time. We will seek approval before making a material price change.

3. Online orders, product information, and pricing

An online order is an offer to purchase. We may accept, decline, or cancel an order before fulfillment if an item is unavailable, information is incorrect, payment cannot be authorized, fraud is suspected, or fulfillment is not reasonably possible. If we cancel after receiving payment, we will return the applicable amount.

Prices are shown in Canadian dollars unless stated otherwise. Applicable taxes, delivery, installation, rental, rush, parking, venue, or processing charges may be added and will be disclosed before confirmation where required. We may correct obvious typographical, technical, or pricing errors before accepting an order.

Photos are representative. Balloon colours, finishes, flowers, foliage, printed elements, and handmade arrangements may vary slightly because of lighting, screen settings, manufacturing batches, availability, and the custom nature of the work. Reasonable substitutions may be made to preserve the approved overall palette, quality, and value when a specific material is unavailable.

4. Customer responsibilities

You agree to provide complete and accurate contact, event, delivery, billing, venue, timing, and access information. You are responsible for:

• confirming the correct event date, address, room, setup and removal times;
• obtaining venue permission for deliveries, attachment methods, decor, equipment, or rentals;
• disclosing stairs, loading restrictions, parking rules, elevators, security procedures, outdoor conditions, and other access limitations;
• providing a safe, clear, and reasonably accessible setup area;
• ensuring a responsible contact is available when required; and
• not moving, altering, climbing on, releasing, or misusing installed decor or rental equipment.

Additional time, parking, re-delivery, waiting, labour, or other costs caused by inaccurate information, unavailable access, unsafe conditions, or customer-requested changes may be charged where disclosed and reasonably incurred.

5. Decor, delivery, and setup

Delivery and setup windows are estimates unless a specific commitment is stated in writing. We plan around the agreed event schedule, but traffic, weather, venue delays, building rules, and circumstances outside our reasonable control may affect arrival or completion.

Balloons are sensitive to heat, cold, sunlight, wind, sharp surfaces, static, handling, ceiling conditions, and outdoor exposure. We cannot guarantee an exact lifespan or identical performance after installation, especially outdoors or when decor is moved or left unattended. We may adjust or decline an installation method if we reasonably believe it could damage property, create a safety issue, violate venue rules, or fail in the conditions.

Please inspect the setup at completion when reasonably possible and promptly identify a material concern so we have an opportunity to assess and, where appropriate, correct it.

6. Rental items and property

Backdrops, frames, stands, props, signage holders, equipment, and other items identified as rentals remain our property unless the written agreement says otherwise. Rental periods, deposits, pickup or return arrangements, and replacement values may be stated in the quote or invoice.

You are responsible for reasonable care of rental items from delivery until authorized pickup or return. Charges may apply for loss, theft, unauthorized relocation, excessive cleaning, or damage beyond ordinary wear, except to the extent caused by us or otherwise prohibited by law. Only our team or an authorized person should dismantle equipment when the agreement requires professional removal.

7. Cancellations, rescheduling, and refunds

Cancellation and rescheduling requests must be made in writing. Eligibility for a refund or credit depends on the applicable quote or invoice, whether custom materials have been ordered or prepared, work already completed, reserved labour and inventory, and applicable law.

Our Refund & Cancellation Policy forms part of these Terms. Where a booking-specific written agreement contains different cancellation terms, that agreement controls for the booking. We do not exclude refunds or cancellation rights that are mandatory under Ontario consumer protection law.

8. Website use, intellectual property, and submitted content

The Website and its original text, branding, layout, graphics, design concepts, photographs, and other content are owned by or licensed to Happy Day Toronto and are protected by applicable intellectual-property laws. You may view the Website for personal, non-commercial use. You may not copy, scrape, republish, sell, misrepresent, or commercially exploit Website content without written permission.

You confirm that you have the right to send us any reference image, logo, wording, photograph, or other material you provide. You authorize us to use submitted material only as reasonably needed to prepare and fulfill your request. Submission does not transfer ownership to us. We will not intentionally publish identifiable private-event photographs as marketing content without permission where consent is required.

You must not use the Website to introduce malicious code, attempt unauthorized access, interfere with operation, impersonate another person, submit unlawful content, or engage in fraudulent activity.

9. Disclaimers and limitation of liability

We will provide services with reasonable care and skill. However, except for express commitments in an accepted written agreement and rights that cannot be excluded by law, the Website and general Website content are provided on an “as available” basis without a guarantee that access will always be uninterrupted or error-free.

To the maximum extent permitted by law, Happy Day Toronto is not liable for indirect, incidental, special, punitive, or consequential loss, or for loss caused by inaccurate customer information, unauthorized handling, venue restrictions, unsafe conditions, third parties, or events beyond our reasonable control. Where liability cannot be excluded, our aggregate liability relating to a product or service will not exceed the amount paid for the affected product or service, except where a different remedy is required by law.

These limitations do not apply to fraud, wilful misconduct, gross negligence, or any liability that applicable law does not permit us to limit.

10. Events beyond control and general terms

Neither party is responsible for delay or failure caused by events beyond reasonable control, including severe weather, fire, flood, power or building failure, government restrictions, labour disruption, transportation interruption, venue closure, public emergency, or supplier failure. The affected party will communicate reasonably and the parties will consider available alternatives, credits, rescheduling, or refunds consistent with the booking terms and applicable law.

These Terms and applicable written booking documents form the agreement between you and Happy Day Toronto for their subject matter. If a provision is unenforceable, the remaining provisions continue to apply. A failure to enforce a provision once is not a waiver. You may not transfer a booking or agreement without our approval, except where law permits otherwise.

These Terms are governed by the laws of Ontario and the applicable federal laws of Canada. Courts with jurisdiction in Ontario may hear disputes, subject to any mandatory consumer rights or dispute process.

We may update these Terms for future use of the Website or future transactions. The version in effect when an order or booking is accepted will continue to govern that transaction unless the parties agree otherwise or law requires a change.